Payment Policy

Effective Date: 09-12-24

At Taaza Sabji, we aim to provide a secure and seamless payment experience. This Payment Policy outlines the accepted payment methods, billing practices, and other key details regarding transactions made through our platform.

1. Accepted Payment Methods

We accept the following payment options:

• Online Payments: Credit cards, debit cards, and net banking through trusted and secure payment gateways.
• UPI Payments: Payments via UPI services such as Google Pay, PhonePe, Paytm, or other similar platforms.

2. Payment Terms

2.1 Full Payment Requirement:

• All orders must be paid for in full at the time of checkout. Unpaid orders will not be processed.

2.2 Price Confirmation:

• Prices displayed at checkout are final and include any applicable taxes and delivery fees.

2.3 Transaction Confirmation:

• After successful payment, a confirmation email or SMS will be sent to the customer with order details.

3. Security of Payments

3.1 Payment Gateway:

• Payments are processed through secure and trusted third-party gateways, ensuring your information is encrypted and protected.

3.2 Fraud Prevention:

• We monitor transactions for fraudulent activities and reserve the right to cancel suspicious orders.

3.3 Customer Responsibility:

• Customers must ensure their payment details are accurate and confidential. Taaza Sabji is not responsible for any unauthorized transactions made using your credentials.

4. Refunds for Payments

Refunds for payments will be handled as per our Return and Refund Policy:

• Approved refunds will be processed to the original payment method.
• Refund timelines depend on the payment provider but typically range from 5–7 business days.

5. Failed Transactions

5.1 Payment Failures:

• In case of a failed transaction, the amount will not be debited from your account. If the amount is deducted, it will be refunded automatically by the payment gateway within 3–5 business days.

5.2 Duplicate Transactions:

• If you mistakenly make a duplicate payment, contact us immediately at asktaazasabji@gmail.com for resolution.

6. Disputes and Resolution

For payment-related disputes:

• Contact our support team at asktaazasabji@gmail.com
• Provide transaction details, order ID, and other relevant information to assist with resolution.

7. Contact Us

If you have questions or need assistance with payments, please contact:

• Phone: 8764030700
• Email: asktaazasabji@gmail.com