Terms and Conditions
Effective Date: 09-12-2024
Welcome to Taaza Sabji! These Terms and Conditions ("Terms") govern your use of our website, app, services, and any related interactions. By accessing or using our platform, you agree to comply with these Terms.
1. General Information
1.1 Platform Ownership: Taaza Sabji is owned and operated by Step Genius Store. All content on the platform, including text, images, logos, and designs, is our exclusive property.
1.2 Eligibility: To use our platform, you must be at least 18 years old or have the consent of a parent or guardian.
1.3 Updates to Terms: We reserve the right to update these Terms at any time. Continued use of the platform indicates your acceptance of any changes.
2. Use of Services
2.1 Account Creation: Users may need to create an account to access certain features. You are responsible for keeping your account credentials secure.
2.2 Order Placement: All orders are subject to availability and confirmation. Orders are processed only after payment is completed.
2.3 Delivery and Pickup:
- Doorstep deliveries are available within a 4 km radius and are completed within 1-2 hour of ordering.
- Self-pickup is available for customers in a 4–12 km range from designated stores after 2 PM.
- To know more about shipping methods, checkout our Shipping Policy.
2.4 Prohibited Activities:
- Unauthorized access or use of our platform is prohibited.
- Misuse of our services, such as placing fake orders, is strictly forbidden.
3. Payments and Fees
3.1 Payment Terms: All payments must be made in advance using our accepted payment methods.
3.2 Fees: Delivery or pickup fees may apply, as specified at checkout.
3.3 Refunds: Refunds will be issued as per our Return and Refund Policy.
4. Cancellation and Refund Policy
4.1 Order Cancellations: Orders can be canceled before order confirmation. After this, cancellations may not be allowed due to order processing.
4.2 Refunds: Approved refunds will be processed within 7 business days to the original payment method.
5. Privacy and Data Use
5.1 Privacy Policy: Your personal information is collected, used, and protected as per our Privacy Policy. By using our platform, you consent to this data usage.
5.2 Third-Party Services: We may use trusted third parties for order processing or delivery. Your information may be shared with these parties as necessary.
6. Limitation of Liability
6.1 Taaza Sabji is not liable for any indirect or consequential damages arising from the use of our platform or our products.
6.2 We are not the producers of the vegetables we sell. We collect vegetables from farmers or large wholesalers. Since we do not sell organic vegetables, customers are advised to wash all vegetables thoroughly before use.
6.3 We are not responsible for delays or failures caused by events beyond our control, such as natural disasters, traffic, or technical issues.
7. Intellectual Property
7.1 All content on Taaza Sabji, including the name, logo, and design, is protected under intellectual property laws. Unauthorized use is prohibited.
8. Governing Law and Disputes
8.1 These Terms are governed by the laws of India.
8.2 Disputes arising from the use of our platform will be resolved through arbitration or as per applicable laws.
9. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
- Email: asktaazasabji@gmail.com
By using our platform, you agree to these Terms and Conditions. Thank you for choosing Taaza Sabji!